Terms of Service

By accessing or using the SquatchRV platform — including our website, mobile experience, and related services — you agree to be bound by these Terms of Service, all platform rules, and any rental-specific rules displayed during the booking process. If you do not agree to these Terms, you may not use SquatchRV.

These Terms apply to all users, including renters, hosts, visitors, and anyone else who interacts with the platform.

SquatchRV is an online camper and RV rental marketplace that connects renters with hosts who list campers, travel trailers, motorhomes, fifth wheels, pop-up campers, and related rental equipment.

SquatchRV provides the technology platform, payment processing, messaging tools, and optional insurance/protection products. We do not own or operate the vehicles listed on the platform unless specifically and explicitly stated.

SquatchRV acts as an intermediary marketplace. Unless explicitly stated otherwise, SquatchRV is not the owner, operator, or insurer of any listed vehicle.

Hosts are solely responsible for:

SquatchRV does not independently verify every listing detail. Renters should review all listing information carefully and ask questions before booking.

All users must create an account with accurate, current, and complete information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

SquatchRV may require any of the following before allowing bookings or listings:

Providing false or misleading information is a violation of these Terms and may result in immediate account suspension.

As a renter, you agree to:

As a host, you agree to:

All payments — including deposits, rental fees, cleaning fees, pet fees, and any other charges — must be made through SquatchRV's approved payment system.

Users may not:

Attempting to bypass the payment system is a serious violation of these Terms and will result in account suspension. SquatchRV charges a service fee to renters and a platform fee to hosts. All fees are disclosed before booking confirmation.

All booking-related communication must take place within the SquatchRV messaging system until a booking is confirmed.

Before booking confirmation, users may not share:

This policy protects both renters and hosts from fraud, scams, and off-platform transactions that remove safety protections. After a booking is confirmed, contact information may be shared freely through SquatchRV's messaging system.

Violations may result in message filtering, account warnings, or account suspension.

Cancellation and refund rules are determined by the cancellation policy selected by the host and displayed to the renter before booking.

Standard cancellation windows are:

Host cancellations of confirmed bookings may result in fees, listing penalties, or account restrictions. Force majeure events (government-declared disasters, severe weather emergencies) are handled on a case-by-case basis at SquatchRV's discretion.

Refunds, where applicable, are returned to the original payment method within 5–10 business days.

SquatchRV offers optional supplemental protection plans that renters may purchase at checkout. These plans are provided through third-party underwriters, not SquatchRV directly.

Coverage details — including deductibles, exclusions, claim limits, roadside assistance terms, and geographic restrictions — vary by plan, state, unit type, and insurance partner. Users must carefully review all protection plan details before booking.

Hosts are required to maintain their own vehicle insurance. SquatchRV does not provide insurance coverage to hosts.

SquatchRV is not an insurance company. Nothing in these Terms creates an insurance policy or guarantee of coverage.

Renters must immediately report — and in no case later than 24 hours after discovery — any of the following:

To file a report: Contact SquatchRV at support@squatchrv.com with your booking ID, a description of the incident, and timestamped photos.

SquatchRV may collect, review, and share documentation including photos, messages, trip records, GPS data, and payment records to assist in claims processing. Failure to report incidents promptly may affect your ability to file a claim or may result in full liability for damages.

Campers and RVs listed on SquatchRV may not be used for any of the following:

Violations may result in forfeiture of the security deposit, additional damage charges, account suspension, and legal liability.

SquatchRV reserves the right to take enforcement action at its sole discretion, including:

Users who believe enforcement action was taken in error may contact support@squatchrv.com to request a review. SquatchRV's enforcement decisions are final within the scope of the platform.

SquatchRV is a technology marketplace. To the fullest extent permitted by applicable law, SquatchRV is not responsible for:

Users acknowledge that camper and RV rentals involve inherent risk. By using SquatchRV, you agree to assume those risks and agree that your remedy for covered losses is governed by any applicable insurance or protection plan, not by SquatchRV's liability.

In no event shall SquatchRV's total liability exceed the amount of platform fees collected from you in the transaction giving rise to the claim.

SquatchRV may update, modify, or replace these Terms of Service as the platform grows, laws change, or our services evolve. When changes are made, the updated Terms will be posted with a revised effective date.

We will notify users of material changes via email or an in-platform notice at least 14 days before the changes take effect, where reasonably practicable.

Your continued use of SquatchRV after updated Terms are posted constitutes your acceptance of those updated Terms. If you do not agree to the updated Terms, you must stop using the platform.