Cancellation Policy
Cancellation rules help protect both renters and hosts. The specific cancellation policy for each camper is shown before booking.
Renter Cancellation Policies
5+ days before
Full refund
Complete refund minus service fees
2–4 days before
Partial refund
50% refund
Less than 48 hours
No refund
Non-refundable
14+ days before
Full refund
Complete refund minus service fees
7–13 days before
Partial refund
50% refund
Less than 7 days
No refund
Non-refundable
30+ days before
Full refund
Complete refund minus service fees
14–29 days before
Partial refund
50% refund
Less than 14 days
No refund
Non-refundable
Service fees: The SquatchRV service fee (12%) is non-refundable for all cancellations. Refunds are calculated on the rental subtotal only.
Avoid Canceling Confirmed Rentals
Hosts should avoid canceling confirmed bookings. If you must cancel, do so as soon as possible so renters have time to find an alternative.
Consequences of Repeated Host Cancellations
- •Lower search ranking and visibility on the platform
- •Account review by SquatchRV trust and safety team
- •Potential listing suspension or account removal
SquatchRV may review cancellations caused by:
Cancellations due to these circumstances may qualify for a full refund, even if the standard policy wouldn't normally apply. Contact SquatchRV support with documentation.
Immediate Notification Required
If a camper becomes unsafe or unavailable before a scheduled rental, the host must notify SquatchRV and the renter immediately. Do not delay.
Renter Rights
If a camper is unsafe, unavailable, or significantly misrepresented, the renter is entitled to:
- •Full refund of all fees (including service fee)
- •Assistance finding an alternative listing
- •Travel compensation in certain cases
How Cancellation Dates Are Calculated
Cancellation Request Time
The cancellation is effective when you request it through SquatchRV (not when the host accepts it).
Days Before Rental
Days are counted from the cancellation time to the rental start date at 3:00 PM UTC.